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Every alarm system monitoring company engaging in business activities in the city of Auburn shall:

A. Be registered to do business in the city of Auburn.

B. Submit standard user form instructions to the police chief. If the police chief finds the instructions are incomplete, unclear, or inadequate, the police chief may require the alarm business to revise the instructions to comply with subsection D of this section and then to distribute the revised instructions to its alarm users.

C. Provide the police chief information about the nature of its property alarms, burglary alarms, robbery alarms and panic alarms; its method of monitoring; its program for preventing false alarms, and its method of disconnecting audible alarms.

D. Furnish the user with instructions that provide information to enable the user to operate the alarm system at any time. The alarm business shall also inform each alarm user of the requirement to obtain a registration and where it can be obtained.

E. Establish a Process for Alarm Verification. The verification process shall not take more than five minutes, calculated from the time that the alarm signal has been accepted by the alarm business monitoring the system, until a decision is made whether to call for a police dispatch. The means of verification may include one or more of the following:

1. The establishment of voice communication with an authorized person at or near the premises who may indicate whether or not need for immediate police assistance or investigation exists;

2. A feature that permits the alarm system user or a person authorized by the user to send a special signal to the alarm system monitoring company that will cancel an alarm immediately after it has been sent and prevent the monitoring company calling for a police dispatch;

3. The installation of a video system that provides the alarm system monitoring company when the signal is received with the ability to ascertain that activity is occurring which warrants immediate police assistance or investigation;

4. A confirmation that a signal reflects a need for immediate police assistance or investigation either by the alarm system user, or a person at or near the premises before dispatching police; or

5. An alternate system that the police chief determines has, or is likely to have, a high degree of reliability.

F. Coordinate with the department’s communication center to develop a process to cancel an alarm dispatch that is consistent with the communication center’s standard operating procedures.

G. Provide the department’s communication center when requesting an alarm response with the registration number for that premises, and the department need not respond if the registration number is not provided. (Ord. 5224 § 1, 1999.)