A. The city or its designee shall review telephone response and customer service information with a franchisee. The franchisee shall make improvements in the appropriate categories which were found deficient pursuant to ACC 20.06.150 from the last reporting period. Failure to do so may result in the calling of a public hearing by the council for the purpose of examining the reasons, if any, why such improvements were not achieved by a franchisee.

B. An unsatisfactory record will result in the hearings being made part of an exhibit under Sections 626(c)(1)(A) and (B) of the Cable Act alleging that such practices have failed to conform with future refranchising requirements as stated therein. In addition, a franchisee’s corporate office shall be advised of the city’s findings. (Ord. 6798 § 3 (Exh. C), 2020.)