A. In connection with the utility services deposit for the nonlienable property class of utility customers as described in ACC 8.08.182, the finance director is authorized to grant a full or partial waiver to said utility customer from the deposit requirement where special humanitarian or health circumstances exist with respect to said utility customer’s receipt of utility services. The finance director shall have the sole discretion to grant such waivers, and determine if they shall be full or partial waivers, where such circumstances are found by the finance director to exist. If the waiver is granted, no deposit or only a reduced deposit shall be required.
B. If any person or entity has applied for a waiver of the deposit requirement and has been denied the requested waiver, such person or entity may appeal the decision denying the requested waiver by filing with the city clerk a notice of appeal, which notice of appeal must be received by the city clerk within 30 days of the decision denying the requested waiver. The appeal shall be based solely on whether special humanitarian or health circumstances exist with respect to the utility customer’s receipt of utility services, and shall be heard by a panel of department directors of the city (excluding the finance director) appointed by the mayor. The decision of the panel of department directors shall be final, and no further appeals shall be allowed.
C. For the purposes hereof, the finance director and mayor shall utilize, as a guide in addressing requests for waivers, the criteria utilized in granting low income disabled citizen discounts and low income senior citizen discounts for utility customers of the city. (Ord. 6439 § 3, 2012.)