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A. Any residential or commercial customer that causes disruptions or conflicts that make continued service to that customer unreasonable or unsafe may be denied service or have their service discontinued at the discretion of the city. Disruptions or conflicts may include, but not be limited to, repeated damage to service provider-owned containers, repeated claims of timely set-out followed by demands for return collection at no charge, repeated abuse of extra garbage and related items, repeated claims of service provider(s) damage to a customer’s property or other such problems. Customers that have their service suspended/discontinued shall continue to be charged, and remain liable for, the monthly charge for 35-gallon cart garbage and recycling service, and shall be responsible for making arrangements for having their solid waste properly disposed of in a timely fashion.

B. The customer and owner shall be sent written notification by United States mail to the address of the subject property 20 days prior to service being suspended/discontinued. Service address may be notified by tagging of the container by the city. The notification shall state the determination to suspend/discontinue service to the subject property, and the specific reasons for the suspension/discontinuance. The customer may, within 15 days of mailing of said notification, request in writing an evaluation on the determination of suspension/discontinuance. The evaluation request shall be mailed or delivered to the city to the attention of the finance director. An evaluation shall be set to include the finance director and is to be held within 10 business days of receipt by the city of the evaluation request. The decision of the finance director shall be final. (Ord. 6367 § 12, 2011; Ord. 6160 § 1, 2008; Ord. 6139 § 1, 2007; Ord. 6069 § 1, 2006; Ord. 6054 § 1, 2006; Ord. 5968 § 1, 2006; Ord. 5622 § 1, 2001.)