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A. The alarm administrator shall:

1. Designate the manner and form of alarm dispatch requests and the telephone numbers to be used for such requests; and

2. Establish a procedure to accept cancellation of alarm dispatch requests.

B. The alarm administrator shall establish a procedure to acquire and record information on alarm dispatch requests including the following information:

1. Identification of the alarm site by address, apartment number, unit number, suite number and business name or last name;

2. The date and time alarm dispatch request was received, including the name of the monitoring company and the monitoring operator’s name or number;

3. Date and time of an officer’s arrival at the alarm site; and

4. The alarm zone(s) and zone description.

C. The alarm administrator shall establish and implement a procedure to notify the alarm user of a false alarm. The notice shall include the following:

1. The date and time of an officer’s response to the false alarm; and

2. A statement urging the alarm user to ensure that the alarm system is properly operated, inspected, and serviced in order to avoid false alarms and resulting false alarm fees.

3. Any false alarm fees incurred.

D. The alarm administrator may require that a conference be held with an alarm user and the alarm installation company or monitoring company responsible for repairing or monitoring of the alarm system to review the circumstances of each false alarm. The conference may be held in person or through a conference telephone call, at the alarm administrator’s discretion. Failure to participate will result in suspension of the alarm permit or the security alarm license, or both as indicated by the facts of the case. Reinstatement after compliance will require payment of permit reinstatement fees in accordance with ACC 9.30.030, 9.30.080, 9.30.090 and 9.30.150.

E. The alarm administrator may establish an alarm user awareness class. The alarm administrator may request the assistance of associations, alarm companies and law enforcement agencies in developing and implementing the class. The class shall inform alarm users of the alarm ordinance and problems created by false alarms and teach alarm users how to avoid creating false alarms. The awareness class can be an electronic online school.

F. If a false robbery, holdup or panic alarm has occurred and the alarm was triggered using a single action, nonrecessed device, the alarm administrator may consider a waiver or partial waiver of the false alarm fee, if action is taken by the alarm user to remove or replace the single action, nonrecessed device.

G. The alarm administrator will make a copy of the ordinance codified in this section and/or an ordinance summary sheet available to each alarm user. (Ord. 6216 § 1, 2009.)